Terms & Conditions
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Terms & Conditions
What’s your return policy?
No refunds. No exchanges.
It is against federal law to re-sell used hair, so we cannot accept any hair products that have left their original packaging or that look worn or altered in any way.
If you receive an item that is incorrect, email us photos of the unworn items within 24 hours of receipt. After we confirm a mistake was made, we’ll send you next steps on how to return your items and begin the exchange process.
Nothing sent back to us without prior written approval will be granted a refund – and any packages sent back will not be returned to the sender.